- BMC Remedy Helix and SharePoint experience is a plus.
- Ability to work independently and aggressively track incidents.
- Servant Leadership: Motivated by other’s success without seeking credit. Influences decisions through supportive leadership as opposed to management.
- Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.
- Operates successfully in the ‘grey’ area, demonstrating ownership and providing direction even if it leads to a less-than-ideal outcome.
- Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
- Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
- Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
- Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it’s unpopular.
- Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
- Emotional Intelligence: Identifies and manages one’s own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
- Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapt strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
- Coaching mindset: Acknowledges people’s strengths and accomplishments. Leveraging a foundation of trust can identify areas for improvement and provide real-time feedback and coaching.
- Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work.
- Knows what can and can’t control or influence and where to allocate time for each.
- Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and are receptive to bad news as well as good.
- Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
- Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
- Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.
- Strong communication skills (written, verbal, and presentation).
Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $135,600.00 to $203,400.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com.
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Qualifications
Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering Team and why join?
Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.
Delivery Manager will leverage technical and business acumen to define, develop, and deliver solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow
WWT and their customers' businesses.
Job Responsibilities
- Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
- Service Delivery Excellence: Ensure the effectiveness of delivery team(s) complete Incident, Task, and Change Requests on time with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customers.
- Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed.
- Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
- Obtains Resolution Confirmation working with our Project Management Organization
- Ensure that all issues are captured and resolved and that resolutions are documented and communicated.
- Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affecting the actions, behaviors, and opinions of customers and delivery teams.
- Professionally runs incident bridges while maintaining records of the incident in ServiceNow
- Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer.
- Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
- Provides input regularly for status reports including documentation reviews.
- Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst cross- functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc.
