<gh-intro>
<text>
We're looking for an analytical and solutions-driven Operations Specialist to help us grow our Bolt Drive operations in Germany, with a focus on streamlining and automating processes to make operations more efficient.
</text>
</gh-intro><gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
</text>
</gh-about-us><gh-role-detail>
<title>About the role</title>
<text>
The Operations Specialist will take charge of Bolt Drive (Carsharing) operations across Berlin, helping the business grow and expand. This full-time, permanent role works closely with the Operations Manager and Fleet Manager to keep the fleet running smoothly and efficiently. You'll focus on improving processes, including automating workflows wherever possible to boost efficiency and reduce operational costs. To thrive in this role, you should be smart, hardworking, and results-driven, with a focus on getting things done in a simple and effective way. Most importantly, you are aligned with Bolt's values and consistently put them into practice.</text>
</gh-role-detail><gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Operations Improvement: Review existing processes and create new workflows to make operations more efficient. Manage the damage department and resolve issues such as liability decisions, accident prevention, fraud reduction, user disputes, and debt collection.</point>
- <point>Data Analysis: Provide insights and analysis to support cross-functional initiatives. Automate and standardize processes wherever possible to reduce costs and increase efficiency.</point>
- <point>Operational Results: Track and deliver key performance metrics, achieving country targets through operational excellence. Report progress and KPIs proactively and clearly.</point>
- <point>Country Manager Support: Assist with complex financial analysis and support strategic decision-making.</point>
</bulletpoints>
</gh-responsibilities><gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>You have 2+ years of experience in Operations, Startups, Strategy Consulting or other relevant organisations.</point>
- <point>You're proactive, results-driven, thrive in fast-paced environments, and are proficient in English and German.</point>
- <point>You have leadership skills and can guide teams to deliver results.</point>
- <point>You are analytical and turn data into action, automate processes, and find ways to make operations more efficient. Strong Excel/Google Sheets skills are a must.</point>
- <point>You are familiar with no-code/low-code platforms (e.g., Airtable, Zapier, Make.com).</point>
- <point>You have experience in operations, logistics, or fleet management (bonus if in mobility/tech).</point>
</bulletpoints>
<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!
</text>
</gh-requirements><gh-perks>
<title>Why you'll love it here:</title>
<bulletpoints>
- <point>Play a direct role in shaping the future of mobility.</point>
- <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
- <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
- <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 4 days in the office each week to foster strong connections and teamwork.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>
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