Senior IT Support Engineer (all genders)

Distribusion is are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors, including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a strategic Senior IT Support Engineer to build and scale Distribusion’s IT infrastructure during a period of rapid growth. This role is pivotal in streamlining IT processes, providing day-to-day technical support, and implementing robust security measures to protect company assets and ensure compliance. By addressing immediate IT needs and laying a foundation for future scalability, the IT Administrator will have a significant impact on company operations and long-term growth, supporting the overall mission of efficiency, security, and scalability.

What you will do:

• You will work onsite in Berlin reporting to VP Engineering

• You will be responsible for the deployment and maintenance of hardware including workstations, printers, mobile phones and other peripheral devices

• Maintain the office’s networking infrastructure and provide support in ensuring connectivity to remote offices

• Manage regional vendors such as ISP’s, telecom providers, Suppliers & others in liaison with your manager

• You will take care of access control measures such as roles and account management

• Offboard & onboard employees according to company defined processes

• Responsible for roll-out and maintenance of software and tools used by our employees such as Email, Calendar, Documents, Storage, Video Conferencing systems

• Provide day to day IT Support via our ticketing system for your colleagues globally

• Work on IT infrastructure projects and provide support in upgrading our infrastructure and services (great learning opportunity!)
  

Workplace: Hybrid in Berlin

We are mainly looking for this role to be based in Berlin, Germany.

Who you are:

• You have already gained relevant experience with System and Network Administration and have a firm grasp of concepts such as DHCP, Routing/Switching, DNS Networking Protocols, VPN, Identity & Role Management

• You have good knowledge of MacOS & Windows 10, as well as, Linux

• Experience with administering a cloud-based identity management solution, Meraki/Ubiquiti Networks, System Imaging, Asset management and Mobile Device Management (MDM) solutions

• Previous experience with Google Workspace

• You are a natural problem solver and helping people gives you a good feeling

• You take your responsibilities seriously and feel that IT is the backbone part of any structured entity today

• You are a team player with the strong ability to work independently where needed with good work ethic, a desire to learn, grow and develop new skills

• Strong customer service skills

• You are fluent in English, both verbal and written.

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.

• Take on ownership and responsibility from day one and have a direct impact on the success of the company.

• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day!

• We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.

Our hiring team for this role:

Come join us!

Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability and most advanced technology? Come join us!

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