FULL-TIMEExecutive Level
Responsible for the development, configuration, testing, and general administration of the ServiceNow platform.
Experienced in customizing applications, workflows, dashboards, and Service Portals.
Main duties include incident and request management, access control implementation (ACLs), platform testing and validation, technical support, performance analysis, and process documentation.
Collaborates with cross-functional teams and clients to gather requirements, propose solutions, and ensure alignment with business needs.
Stays up to date with ServiceNow capabilities and best practices.
Key Skills & Experience:
3+ years of experience in ServiceNow development.
Proficient in JavaScript, GlideScript, HTML/XML, and ServiceNow APIs.
Hands-on experience with core modules and custom app development.
Solid understanding of ServiceNow architecture, ITIL processes, and relational databases.
Experience in testing and validating ServiceNow solutions for functionality and performance.
Familiar with Agile methodologies and DevOps practices.
Strong communication skills in English.
Analytical, proactive, and team-oriented mindset.
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.