Discover customer-facing roles in customer success management, technical support, onboarding, and customer experience. Help companies retain and delight their users.
63 open positions
We list Customer Success Manager (CSM), Technical Support, Customer Onboarding Specialist, and Head of Customer Success roles.
Absolutely. Customer success is one of the fastest-growing fields in SaaS, with clear paths from CSM to Director and VP of Customer Success.
Customer Success Managers earn $60k–$100k on average, with senior CSMs and directors earning $100k–$180k+.
Customer support is reactive — responding to tickets, bugs, and questions when customers reach out. Customer success is proactive — CSMs regularly check in with accounts, track health scores, run business reviews, and work to drive adoption and prevent churn before problems arise. CSMs typically own a revenue portfolio (NRR/GRR) while support handles transactional issues.
Top CSM skills include: relationship management, business acumen (understanding ROI and business goals), data analysis (interpreting usage metrics and health scores), project management, and written/verbal communication. Technical aptitude is increasingly valued, especially for technical CSM roles at developer-tool or infrastructure companies.
Common tools include Gainsight or ChurnZero for customer health tracking, Salesforce or HubSpot for CRM, Zendesk or Intercom for support, Notion or Confluence for documentation, Slack for communication, and Mixpanel or Amplitude for product usage analytics.
Customer success is one of the most accessible tech roles for career changers. Backgrounds in teaching, nursing, hospitality, or account management translate well. Highlight transferable skills — client communication, problem-solving, empathy. Target SMB or scale-up CSM roles, which typically have lower barriers to entry than enterprise accounts.
Key CSM metrics include: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), churn rate, customer health score, product adoption rate, Net Promoter Score (NPS), and time-to-value (TTV). Understanding and discussing these metrics during interviews demonstrates business maturity and will strongly differentiate you from other candidates.